The Quay Hotel & Spa
The Quay Hotel & Spa
The Quay Hotel & Spa
The Quay Hotel & Spa
The Quay Hotel & Spa
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United Kingdom Wales North Wales Conwy

The Quay Hotel & Spa

from £59
per person
8.6 Very Good 15 customer reviews

Located next to the breathtaking North Wales Coast, you will feel like you’ve entered a remote tranquil haven in this hotel, despite being close to the lovely sightseeing opportunities that Snowdonia has to offer. Aside from golf, dry skiing and whitewater rafting nearby, in the hotel itself, the Marina Spa presents the perfect excuse to relax with a loved one. All treatments begin with a consultation, meaning each one is bespoke for you and using gorgeous ESPA products, will leave you feeling fabulous.

Spa and hotel facilities

  • Pool
  • Sauna
  • Steam Room
  • Relax Room
  • Parking
  • Experience Showers
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Spa breaks for any nights

2 packages found based on your criteria.
Exclusive to Spabreaks.com

Winter Retreat

1 night 2 meals 1 treatment
  • One night bed and breakfast
  • Choice of one 50 minute spa treatment per person
  • 2 course spa lunch
  • Use of the wellness facilities between 13:30pm - 17:30pm
  • Robe, towel and slippers provided

Spa treatment choices:

  • Radiance Ritual
  • Serenity Ritual
  • Rejuvenating Ritual
  • Pampering Hand Ritual
  • Escape Foot Ritual
from £185 per person
Exclusive to Spabreaks.com

Two Night Spa Break

2 nights 3 meals 1 treatment
  • Two nights bed and breakfast
  • 2 course dinner on one night
  • Choice of one 50 minute spa treatment per person
  • Use of the wellness facilities
  • Robe, towel and slippers provided

Meal: 2 course dinner on one night

Spa treatment choices:

  • Radiance Ritual
  • Serenity Ritual
  • Rejuvenating Ritual
  • Pampering Hand Ritual
  • Escape Foot Ritual
from £299 per person

Can’t find what you are looking for?

Purchase a monetary voucher that can be redeemed at a later date.

  • Valid for 12 months
  • Redeemable against any spa experience
  • Schedule e-voucher

Why people visit here

  • Hotel Spa
    The Quay Hotel and Spa is a tranquil, contemporary retreat, where attention to detail is carefully considered and an enchanting opportunity to relax awaits.
  • Romantic
    With views across the Conwy River and estuary to Conwy Castle beyond, as well as exceptional service, the hotel is a beautiful place for a romantic escape.
  • Groups
    The warm atmosphere, and opportunities to explore before relaxing back at the hotel make it a treat for small groups of friends.
  • Local Attractionis
    The great outdoors beckons at this pretty hotel, from admiring Snowdon Mountain to visiting Wales' largest seaside resort at Llandudno, taking in the 13th-century castle at Conwy or visiting the extraordinary gardens at Portmeirion.

Spa & Hotel Reviews

Spa and hotel experience as rated and reviewed by customers after they've had their Spabreaks.com experience.

  • Condition of Spa
    9.0 out of 10
  • Quality of Facilities
    8.8 out of 10
  • Quality of Food
    9.6 out of 10
  • Quality of Treatments
    9.2 out of 10
  • Staff
    7.8 out of 10
  • Value for money
    8.4 out of 10
  • 8
    Very Good
    Good experience, disappointed with how small some of the facilities were and cold swimming pool. Treatment was okay, very noisy and less time than what was purchased.
    08/04/2025
  • 6
    Good
    Very clean and lovely. But when you're there for a day, where do you lied down with your book and relax? 6 loungers by the pool, 15-20 people. Towels left on loungers "to reserve" whilst going for lunch, treatments or using other facilities. No reserving allowed according to staff...but they won't intervene. Up to guests to try to sort-so, no, sorry, that is not relaxing. Me and my partner shared a lounger towards the end...noted that two other gusts managed to keep a lounger for the whole afternoon. Not a good system. Communication with spa by e-mail not answered. Menu not sent through having to chase, left messages for callback. Not responded to. Better automation of booking would be better.
    17/03/2025
  • 6
    Good
    I have visited previously and had no issues however, on arrival of this visit there were no staff members on the spa reception. After waiting 5 minutes we went to the treatment reception and waited behind other visitors at the desk. We were not acknowledged by another staff member and eventually we were seen. We were asked to fill in forms and were left waiting around 10 minutes after completing them before a member of staff was visible. It's a good job we arrived 30 minutes before our treatment! We were finally asked for booking name and our booking could not be found on the system so waited for the manager who eventually found us. Treatments had were full body massage, no complaints about this! Only complaints about the cold temperature of the room which was mentioned before hand but did not feel like it got any warmer! After this we were shown to the relaxation room and after a few minutes the fire alarm rang! Thankfully this was a false alarm however did not add to the supposedly relaxing day we should have Had! We used the pool which was lovely. When we were ready for our lunch we were 'escorted' to the dory lounge which allows you to eat in your robe, however the staff member did not point this out clearly until we sat down in our done in the reception area as we thought this is what she meant! She then informed us where the lounge was and we waited again! After around 5 minutes we were served and the food was delicious! It's a shame the rest of the day was not the relaxing experience I expected and paid for on my birthday!
    11/04/2019
  • 10
    Excellent
    A most enjoyable, relaxing day. The. facilities are excellent and the staff are very professional
    13/02/2019
  • 8
    Very Good
    Enjoyable day, but rooms a bit cold and one treatment bed unseated.
    26/01/2019

The Quay Hotel & Spa frequently asked questions

Who owns The Quay Hotel and Spa?

The Quay Hotel and Spa is owned by private hotelier, Tony Troy. It is operated under Deganwy Quay Ltd who invested £1 million in refurbishments in 2024.

How do you get to The Quay Hotel and Spa?

Located in Deganwy Quay in Conwy, North Wales, The Quay Hotel and Spa is a remote and tranquil spa destination. If you are driving, there is free on-site parking for all guests. They also have two electric charging points for £35 per 24 hours. These, however, cannot be reserved, and operate on a first come, first served basis. The closest train station is Deganwy which is an eight-minute walk or two-minute drive to the hotel. The closest airports are Anglesey Airport which is a 46-minute drive away or Liverpool John Lennon Airport which is a 90-minute drive.

What is included in a spa day at The Quay Hotel and Spa?

What is included in a spa day at The Quay Hotel and Spa depends on the experience that you book. Spa facilities include a gym, pool, infrared and traditional sauna, steam room, relaxation room and experience showers. There are eight treatment rooms where therapists use British nutri-cosmetic brand OSKIA in a collection of face and body treatments from facials and massages to wraps and scrubs.

What is near The Quay Hotel and Spa?

In an idyllic setting with views across the water to majestic Conwy Castle, The Quay Hotel and Spa is a little piece of escapism in North Wales’s Deganwy Marina. Nearby attractions include:

  • Snowdon Mountain
  • Llandundo - Wales’ largest seaside resort
  • Bodnant Gardens
  • Welsh Mountain Zoo
  • Conwy Golf Course
When was The Quay Hotel and Spa built?

The Quay Hotel and Spa was built in 2006.

What amenities does The Quay Hotel and Spa have?

The Quay Hotel and Spa is a four-star hotel with 80 bedrooms to choose from. The dining experience includes The Ebb and Flow Restaurant, with views of the Conwy River and estuary. A casual ambience and a menu of fresh, local ingredients, makes it a popular destination for all. Alongside it, the Cove Bar serves lighter dishes, extending service to the terrace in the summer months.

Spa facilities include a gym, pool, infrared and traditional sauna, steam room, relaxation room and experience showers. There are eight treatment rooms where therapists use British nutri-cosmetic brand OSKIA in a collection of face and body treatments from facials and massages to wraps and scrubs.

Accessible facilities include:

  • Level entrance from the car park to reception
  • Three fully accessible bedrooms with walk in showers, hand rails and an emergency pull cord.
  • 18 bedrooms with walk in showers.
  • Restaurant and Bar are both situated on the ground floor
  • There are ground floor accessible toilets
  • Leisure facilities situation on the ground floor
  • Disabled toilets and changing facilities in the spa
  • Hydrotherapy pool and swimming pool are hand rail assisted
  • Treatment beds can be lowered
  • Meeting rooms are on the first floor but accessible via lift
  • Assistance dogs are welcome
What are the food and drink options at The Quay Hotel and Spa?

The dining experience includes The Ebb and Flow Restaurant, with views of the Conwy River and estuary. A casual ambience and a menu of fresh, local ingredients, makes it a popular destination for all. Alongside it, the Cove Bar serves lighter dishes, extending service to the terrace in the summer months.

How many treatment rooms are there at The Quay Hotel and Spa?

The Quay Hotel and Spa has eight treatment rooms where therapists use British nutri-cosmetic brand OSKIA in a collection of face and body treatments from facials and massages to wraps and scrubs.

What time is check in/check out?

Check-in at The Quay Hotel and Spa is 3pm, while check-out is 11pm. If you wish to arrive earlier luggage storage is available. The spa is open everyday from 6.30am until 9pm. The hotel asks that you arrive 30 minutes prior to your treatment time. It is suggested you check your specific arrival times however for your spa break, as well as any changes for bank holidays.

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