The Cornwall Hotel & Spa

This was a perfect day, from the facilities to the staff to the treatment and the food. Would visit again.

Unfortunately the Spa facilities where not very clean, some parts quite dirty. The pool very busy and windows looking out the the garden from the infinity pool where very dirty so not much of a view. The bubble pool is quite pathetic and has about 4 filters shooting out water. There was a slight sewer smell as you came out of the changing rooms by the bubble pool. There also where not enough beds or chairs for the amount of people in the pool area. The changing room floor was slippy and very wet so not giving much dry area to get changed in. The showers where lovely and hot and the shampoo and conditioner there was handy to use. The shower floors did need a clean as a lot of hair piled in the grates which wasn’t pleasant to look at. Have to say the therapists who gave out massages where lovely and our massages where perfect. Overall it was the massages that made it value for money. The spa was still enjoyable but the lack of cleanliness was disappointing. The choice of cream or savoury tea was nice and welcomed after our treatment.

It was lovely. Staff were very friendly. We had the cream tea. Maybe the scones could be a little bigger. Ama,ingredients day

Myself and my friend came for the deluxe afternoon spa day, we were greeted and given out towel/dressing gown and flip flops; as we were on a spa package we had a complimentary glass of fizz to enjoy by the pool. The weather was lovely so we got to enjoy the outside seating area before heading over to our afternoon tea which I must say was one of the most delicious I’ve had for a spa afternoon with a lot of options and they couldn’t be more accommodating with food allergies and intolerance's. We then headed back over to the spa the facilities are okay but not much seating to use if you wanted to sit inside, the jacuzzi is colder than a traditional hot tub so bear that in mind, the sauna and steam room were good. The treatment I went for was the mindful moment and my therapist was very kind and friendly and she had a great pressure too! My friend went for the Back neck and shoulders and enjoyed that too! We then got to enjoy the relax room before heading back to the spa changing rooms, they had shampoo, conditioner and body wash which is always handy especially if you forget yours; in addition they had hair bands and cotton pads, with hairdryers and a pair of hair straighteners. We throughly enjoyed our day and experience and will visit again!

As described in the deal we were to receive a glass of bubbly. We did not get this and even after we ordered Prosecco with our cream tea it never came out, nor did the actual cups of tea, nor did the water- and we had been told to drink plenty after our massages. After waiting an hour and a half without this and with no water, even after requesting this again we knew it was time to leave. The spa was nice and the massages from Sadie and Megan were great but with the restaurant side being such a let down, even more so as this was a special occasion, we will not be returning