DoubleTree by Hilton Brighton Metropole

Lovely hotel

Really poor experience. Upon arrival we were told we had something we didn't have, Spa treatment, told them we didn't have it they said that we did, went to the spa, 30 minutes later they told us we didn't have it - waste of time. No air conditioning/temperature control, or it was not working, in the room - very hot. Turned it down to 4 degrees but the temperature was still above 26 at all times. Only one window would open (less than 3 inches), needed to leave curtains open for any benefit so light and noisy. No access to cold water/drinking water in room - over £10 to get two small soft drinks - hot water whichever way the tap was turned. Leisure facilities were dirty and unmaintained - towels strewn around the changing facilities. Jacuzzi was cold. Fire alarm went off (no problem with that) went toward the nearest Fire Exit, told we were going the wrong way by staff, headed through two fire doors to head down the main stairs and be log jammed with everyone else also being filtered that way (not a fire route). Not supervised when allowed to return into the building, wife was hurt by the revolving door as people piled back into the building. Staff supporting with breakfast were wiping the tables directly onto the floor. Having to pay the discounted rate of £25 for parking when we had already forked out a considerable amount to have a bed in a hot room was also ridiculous. Thankfully only one night. Very disappointed. Sent these details to Hilton before posting a review, they offered 20% off our next stay, we won't be staying with them again.

Hotel still has the grand stairwell and the restaurant a good view of the sea and great food. Staff lovely. Spa facilities great.

It was truly amazing start to finish, the staff were all great, the hotel was lovely, the massage was incredible. Would highly recommend.