Bokeh by Montcalm East

Honestly everything was amazing here, the people the facilities and the food. Do hope to go back again !

The treatment (facial) I had was amazing However, the spa facilities were very small. There were people wandering round without a place to sit. And many people were complaining about the sauna not being hot enough. I had a package that included a "three course lunch". It ended up as three snack sizes portions on a single plate. There was only a choice of three in each "course" and only one of these was vegetarian. The tofu dish came with some slimy and flavourless beansprouts and edamame. The staff were incredible and I had a nice time. But I would question the value for money given the lack of seating in the spa and would recommend that the lunch was improved if they want this to be a 5* review

Booked a spa day here which included a treatment and what was described as a 'two course lunch'. I checked the bar menus online beforehand, there was no special spa menu shown so I presumed the choice was from the main menu. However, at lunchtime (and you have to get dressed again which is a bit annoying, no robes allowed) we were told there a special spa menu. It was so meagre we were left hungry. The 'healthy' juice was a tiny glass full of ice with one mouthful of a nondescript green juice, followed by one tiny salad (three mouthfuls) and a rather horrible tiny fruit/yoghurt dessert which we didn't eat. Extremely disappointing! We had to cross the road to Pret to get some decent food. The bar wasn't busy, the service was SO slow. Disinterested staff kept walking past and not removing our dirty plates. The spa was very clean with nice relaxing beds, staff and treatments were lovely BUT there are are no changing rooms, only a very small communal area next to the lockers. A couple of Muslim ladies came in and looked rather upset that they had to disrobe in public. As an older lady, I wasn't too happy either. We had to use the toilets to change.

Overall an average experience. I booked this as a spa day to treat myself for my birthday. When I arrived the staff looked baffled at my arrival, it took them around 25 minutes to sort out who I was and what booking I had. They also didn't explain well how the spa package would work when it came to the free drink or the meal. They were quite nice and polite just seemed like they didn't know how to deal with my booking. They mistakenly double booked me in their system as well so there a lot of question about what I had booked. They tried to appease the situation with an extra complementary drink, but it was just CDB Trip can poured in a plastic cup, which felt cheap and lazy. Afterwards, I changed and enjoyed a dip in the pool. The little water cascade on the side is ideal for placing your head underneath and getting the water to massage your neck and shoulders. The highlight was the massage, they have this adjustable beds that warm up. So you're quite cozy and relaxed. I asked for a 'Swedish' massage medium pressure and it was exactly what I needed. Definetely recommend this part of the experience. What disspointed was the state of the spa facilities. The steam room door was loose and could not close properly, so the steam was always leaving the room. It was not possible to use it. The sauna didn't have any options for increasing the humidity inside. No warm rock, or water bucket to increase humidity quickly. The showers next to the sauna only had boiling hot temperature, it was like a fixed setting. I wanted to take a cold shower to cool down after the sauna, but that was not feasible. Furthermore, you can actually hear the northern line tube trains pass by if you're sitting in the sauna. It unfortunately breaks the relaxing experience of trying to get your mind away from work and other troubles. Lastly, the package says it's a 3 course meal. Then at the bar they told me it was a 2 course meal. And when it arrive it was all in a single plate as a single course. It was more like 2 appetizars plus a dessert. They were tasty, but dissapointing, since I was expecting a more filling meal. In summary, staff were all quite nice and polite, just the communication, facilities and experience left a lot to desire. I would recommend you find another spa if you're looking to treat yourself.

Super clean everywhere, well kept facilities and helpful staff.