Barnett Hill Hotel

Everything was lovely, staff were so nice and accommodating. Ophelia who worked in the bar and restaurant was amazing, especially as the bar was very busy in the evening, all the staff were brilliant.

We stayed in the courtyard rooms. We had expected to stay in the main house. This meant limited original features and no views of the ground. The room was clean. Only one set of toiletries left in the bathroom for two people to use, seemed a little restricted. Food and drink service was very slow for both dinner and breakfast. Food was nice when it arrived. Communication prior to trip was poor, our treatments were originally booked for 3pm and we were unable to arrive for check-in time and no other options available so had to cancel and rebook our trip. Main hotel and grounds are very pretty, especially with the snow.

Its a beautiful building in lovely grounds although gardens are slightly neglected. The staff did not explain anything when we arrived, even though we were there on a 'Spa break.' our massage happened well after our check time, next day, & in the restaurant Sunday night, my food was half cold (so they did not charge me!) Overall a little disappointing! We would not recommend this hotel.

Lovely staff restaurant food is good quality although for some reason there are service charges if you use the bar or restaurant which is bizarre

Barnett Hill has a foundational great potential of being brilliant but is, unfortunately, massively let down by a was a majority of their staff, with the exception of the wonderful receptionists and spa therapists. The bar and restaurant staff seems to be in a constant rush, something that is showing very clearly to guests by huffing and puffing loudly in the background, complaining about being tired just next to guests, rushing past guests in doors instead of letting them through first etc. Furthermore, there were several guests who waited over 20 minutes to get simple drinks during the day, on a Sunday when the hotel seemed very calm. In addition, I personally waited 1 hour to get my breakfast on the morning of 14th February, as they forgot my breakfast order...extremely poor. This needs to be addressed properly by management, and at the same time have a look at building confidence with your younger staff members, as they seemed to lack knowledge from most basic of things. On a positive note, the receptionist working during check-in on the 13th of February, and her colleague at check-out on 14th February were very lovely and professional, both with smiles on their faces and with time to offer a very good service. And as mentioned earlier on, Lisa the spa therapist gave me one of the best massages in a very long time. Finally, room vas very comfortable and clean so kudos to the housekeeping team as well.